Let’s face it. We all experience bad days. Days where we either want to shun the world or when the next person you see could possibly feel the wrath of your anger.
Finding a smile or a kind word may be hard when you feel the weight of the world of your shoulders.
When I have found myself the recipient of unkind words I often wonder what problem they may be suffering with.
Perhaps some of the biggest recipients of angry outbursts are customer service representatives.
Last week, during my lunch hour I witnessed a customer attempt to tell an employee how to do her job and then proceed to talk quite nasty to the employee, who in response, explained their business policies.
I must give kudos to this employee, she sounded strained, but held her tongue and kept her attitude in check. Sadly, I cannot say the same for this customer.
There’s the old saying, “the customer is always right.” However, in my opinion, that does not give them the right to mistreat those that work with the public.
Customer service representatives are there to assist you; they know how to perform their job duties.
I’m in no way perfect and have often found myself struggling not to get upset when something goes wrong, but I try and find a way to keep my thoughts to myself.
In my opinion, we should all strive to treat each other with respect. Mistakes happen.
There are no perfect human beings.
My suggestion is that the next time you find yourself in the supermarket, department store, small business or restaurant, thank those that dedicate their work hours to public service.